Privacy Policy

Last updated: [Date]

Cool Sublimation (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website coolsublimation.co.za (the “Site”) and tells you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this policy
This policy aims to give you information on how we collect and process your personal data through your use of the Site, including any data you may provide when you shop, register, subscribe, contact us, or otherwise engage with us.

Controller
Cool Sublimation is the data controller for your personal data collected via the Site.

Contact details
If you have any questions about this policy or our privacy practices, please contact us at:

Email: info@coolsublimation.co.za
Postal Address: 23 Kruis St, Marshalltown, Johannesburg, 2001
Phone: ‪+27 74 672 4854‬

2. The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you. The kinds of personal data we may collect include:

Type of Data	Examples
Identity Data	First name, last name, username, title, date of birth.
Contact Data	Email address, billing address, delivery address, phone number.
Financial Data	Payment details (e.g. credit/debit card info or other payment method).
Transaction Data	Details of orders you place, returns, cancellations.
Technical Data	IP address, browser type and version, device type, operating system, pages visited, time spent on pages, referring site, etc.
Usage Data	How you use the Site, products viewed, search terms used.
Marketing and Communications Data	Your preferences in receiving marketing from us and your communication preferences.

3. How we collect your personal data

We use different methods to collect data from and about you including:

Direct interactions. You may give us Identity, Contact, Financial, and Transaction Data when you place an order, subscribe to our newsletter, fill in forms, or communicate with us.
Automated technologies or interactions. As you interact with the Site, we may automatically collect Technical Data and Usage Data via cookies, server logs, tracking pixels, etc.
Third parties or publicly available sources. For example, analytics providers (such as Google Analytics), payment processors, social media platforms, etc.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To process and fulfill your orders, including managing payments, fees, and charges.
To manage our relationship with you (e.g., to notify you about changes to our services or policies).
To enable you to access and use the Site.
To provide you with customer support.
To improve and personalise your experience when using the Site (product recommendations, promotions, etc.).
To carry out analytics to understand and improve our business, products, services, features, marketing.
To send you marketing communications, if you have opted in to receive them.
For fraud prevention, security, legal compliance, and risk management.

5. Legal bases for processing (if applicable under law)

Depending on your location and the specific law that applies, we may process your data under one or more of the following legal bases:

Your consent.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, provided these are not overridden by your rights.

6. Disclosures of your personal data

We may share your personal data with the following categories of third parties:

Service providers who help with operations of the Site (e.g. payment processors, hosting providers, delivery partners).
Analytics and advertising partners who help us understand and run promotions.
Professional advisers (lawyers, auditors) when needed.
Authorities or regulators where required by law.
Other parties in connection with a business deal, merger, or sale of assets (only under terms ensuring your data remains protected).

7. International transfers

If we transfer your personal data outside of your country (or the country in which you are based), we will ensure appropriate safeguards are in place (e.g. standard contractual clauses, or other lawful mechanisms) to protect your privacy and the security of your personal data.

8. Data security

We have put in place appropriate technical and organizational measures to prevent your personal data being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to confidentiality obligations.

9. Data retention

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. When it is no longer needed, we will securely delete or anonymize it.

10. Your rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access – you can ask us to confirm what personal data we hold about you and obtain a copy.
The right to rectification – you can ask us to correct inaccurate or incomplete data.
The right to erasure (“right to be forgotten”) – in certain circumstances you can request we delete your data.
The right to restrict processing – in certain circumstances you can ask us to limit how we use your data.
The right to object to processing – for certain processing activities (especially direct marketing).
The right to data portability – to receive your personal data in structured, machine-readable form and transfer to another controller.
The right to withdraw consent – where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the contact details above. We will respond within applicable legal timeframes.

11. Cookies and similar technologies

We use cookies and similar tracking technologies on the Site to:

Recognize you when you revisit the Site.
Provide features like remembering your shopping cart.
Understand how you use the Site, so we can improve it.
Deliver personalised content, ads, or recommendations.

You may refuse or block cookies via your browser settings (though this may affect how the Site works for you). More detail about what cookies we use and why will be provided in our Cookie Policy (which may be a section of this Policy or separate).

12. Children’s privacy

The Site is not intended for children under [13/16] years of age (depending on applicable law). We do not knowingly collect personal data from children. If you believe we have collected personal data from a child, please contact us and we will take reasonable steps to delete it.

13. Changes to this privacy policy

We may update this privacy policy from time to time. When we do, we will post the updated version here with a revised “Last updated” date, and, if required by law, we may notify you (e.g. by email).

14. How to contact us

If you have any questions about this privacy policy or our privacy practices, please contact:

Email: info@coolsublimation.co.za
Postal address: 23 Kruis St, Marshalltown, Johannesburg, 2001
Phone: +27 74 672 4854‬

If you like, I can prepare a version tailored for South African law (POPIA), to make sure all legal requirements locally are met. Do you want me to do that?